Return & Refund Policy

At EverTrue Universal LLC, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to assist. Below is our Refund and Returns Policy, which outlines the process for returning items, refunds, and exchanges.

We accept returns on most new, unused, and unopened products within 30 days of delivery. To qualify for a return, items must be in their original condition, including packaging, accessories, and tags. However, for health and safety reasons, certain products such as personal care items, opened baby products, and used fitness equipment are non-returnable.

To begin the return process, please contact our customer service team. They will provide you with detailed instructions for returning your item. Please refrain from sending any items back without prior approval, as returns will not be processed without it.

Customers are responsible for the return shipping costs unless the return is due to a defective, damaged, or incorrect item. We strongly recommend using a trackable shipping method for returns to ensure the safe arrival of your item back to us.

Once we receive and inspect your return, we will notify you via email regarding its status. If your return is approved, we will issue a refund to your original payment method within 5-10 business days, depending on your bank or credit card provider’s processing time.

If you wish to exchange an item for a different size, color, or product, please inform our customer service team at the time of the return. We will assist with the exchange, subject to availability.

If your order includes a damaged, defective, or incorrect item, please contact us immediately with your order number and a photo of the item. We will resolve the issue promptly.

If you have not received your refund within 10 business days, we recommend checking with your bank or credit card provider. If the issue persists, please reach out to us directly through our Contact Us page.

For any inquiries regarding this policy, feel free to Contact Us. We are here to ensure a seamless shopping experience with EverTrue Universal LLC.