FAQ

Answer

We offer a wide selection of high-quality products, and finding what you need is simple:

Tip 1: Use the search bar located at the top of the page. Just enter a keyword related to the item you're looking for, and let our smart search do the rest.

Tip 2: Browse through our Shop Categories in the main menu to explore curated collections. Each category highlights our top-rated and most popular products for a seamless shopping experience.

Answer

At EverTrue Universal, your satisfaction is our priority. If you're not completely happy with your purchase, you have 15 days from the date of delivery to request a return or refund.

To be eligible for a return:

Items must be unused, in their original packaging, and in resalable condition.

Certain items (e.g., personal care products or opened packaging) may not be eligible due to hygiene or safety reasons.

How to request a return:

Contact our support team at [info@et-universal.com] with your order number and reason for return.

Once approved, you’ll receive return instructions.

After we receive and inspect the item, your refund will be processed to your original payment method.

Note: Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.

Answer

We’re sorry to hear that your item arrived damaged or defective. At EverTrue Universal, we stand behind the quality of our products and are happy to make things right.

If you receive a damaged or defective item, you may return it in the same condition you received it, including the original packaging and any included accessories.

Here’s how it works:

Contact our support team at [info@et-universal.com] within 7 days of delivery.

Include your order number and clear photos of the damage or defect.

Once we review and approve the request, we’ll send you return instructions.

After we receive and inspect the item:

If the item is confirmed to be defective or damaged, we will issue a full refund, including any return shipping costs you incurred.

Answer

While we aim to make returns easy, there are certain situations where we cannot accept return requests.

Returns will not be accepted under the following conditions:

1. The return request is made after 15 days from the date of delivery.
2. The product has been used, damaged, or is not in its original condition.

Items belong to on-returnable categories, including:

1. Innerwear, lingerie, socks, or other hygiene-related products
2. Free gifts or promotional items (e.g., clothing freebies)
3. The product is defective but covered under the manufacturer's warranty.
4. The item is a consumable product that has been used, installed, or partially consumed.
5. The product has tampered or missing serial numbers, labels, or tags.
6. The return is missing parts or items originally included in the package (e.g., manuals, accessories, price tags, packaging).
7. The item is fragile or hygiene-sensitive, where return is restricted for safety or health reasons.

Answer

To ensure the safety, hygiene, and fairness of our return process, certain items are non-returnable.

These include:

• Clearance or final sale items clearly marked as non-returnable.
• Products with special promotional offers that specifically state they are not eligible for return.
• Items from the following categories due to hygiene or copyright concerns:
• Underwear and lingerie
• Socks and hosiery
• Swimwear
• Beauty and personal care products (e.g., skincare, fragrances)
• Consumable items that have been used, installed, or opened
• Software, CDs, DVDs, or music albums
• Books and other copyright-sensitive media
• Items that are used, damaged, or not in their original condition and packaging.
• Products missing any original accessories, documentation, or packaging materials.
• Items that fall under health and safety regulations, making them ineligible for return once opened.